AI Bots

AI Customer Support Bot

A GPT-4 powered chatbot that handles 10,000+ customer queries daily with 98% satisfaction rate. Integrated with WhatsApp, email, and web chat.

Live Demo

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AI Bots

The Challenge

The client — a mid-sized e-commerce company — was spending $40,000/month on customer support staff and still had 6-hour average response times, leading to cart abandonment and negative reviews.

Our Solution

We built a multi-channel AI support bot using GPT-4 with custom fine-tuning on the client's product catalog, FAQs, and past support tickets. The bot handles tier-1 queries autonomously and routes complex cases to human agents with full conversation context.

Results Achieved

Response time: 6 hours → 8 seconds

92% of queries resolved without human intervention

$28,000/month cost reduction

Customer satisfaction: 3.2 → 4.7 stars

10,000+ daily queries handled

Tech Stack

Next.jsGPT-4 APIFirebaseWhatsApp Business APITwilioPineconeNode.js

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